FAQ'S

This contents of this FAQ form part of the Rules & Regulations that govern the tenancies between the Lessor and the Tenant.

Urban Citizens Living tiene un proceso de solicitud de reserva muy simple que está todo en línea.
Echa un vistazo a nuestras increíbles casas y elijas la que más te convenga. Comprueba que la ubicación te conviene (todas nuestras propiedades Urban Citizens Living cuentan con excelentes conexiones de transporte público y algunas incluso cuentan con aparcamiento vigilado para bicicletas, motos y coches) y busca fechas disponibles.

Remember, you will be sharing with other residents and we use our matcHER compatibility software so that you can share wonderful experiences with other tenants with similar interests and backgrounds.

It's very easy to make a reservation request with Urban Citizens Living. Everything is done online, so it's quick and simple. Just fill out a few details about yourself in the form we'll send you, and we'll send you a reservation confirmation email with a link to complete your payment.

Once we receive your payment, your booking is confirmed, and we await you in the great city of Barcelona!

  1. Visit www.urbancitizensliving.com and choose the Urban Citizens Living property where you'd like to stay.
  2. Request the dates that you are looking to stay for.
  3. You must state if you are employed, if you are a freelancer or if you are a university student.
  4. You must also provide your ID number for EU citizens and passport number if you are a non-EU citizen. You must state the country of issue of your ID card or passport.
  5. You must provide your full permanent address and your mobile phone number.
  6. You must state if you are responsible for paying your rent or if someone will be guaranteeing your rent (for example a family member).
  7. Provide information to our tenant check partners Quota Rent (see 4. Below)
  8. Pay for your habiPak
  9. Send your booking deposit
  10. And your booking is completed!

You will need to send us a copy of your identity card (European) or passport (non-European) and:

If you are a full-time employee:

  • Your employment contract
  • Your pay slips for the last 3 months (nominas)
  • Contact person and their email at your place of work who can confirm your employment

If you work as a freelancer:
If you work as a freelancer, you will need to send us:

  • Evidence of your work as a freelancer (contracts signed with 3rd parties that demonstrate you providing work/services to them). These contracts must be within the previous 3 months to your move in date
  • Bank statements for the previous 3 months that shows regular income from your freelance work
  • For all bookings up to 3 months, payment in advance is required

If you are a student or intern:

  • A copy of your acceptance letter or enrolment document from your university/school or a copy of your internship
  • Contact person and their email at your university who can confirm your enrolment or your internship
  • You will also be asked to confirm who will be paying the deposit and monthly rent.
  • We may require upfront payment for the full stay on booking confirmation.
  • We may require that you provide a Guarantor for your rent payment obligations

Finally, you will need to complete a form with all your personal and stay information. You will also need to read and accept our Regulations and Terms and Conditions.

In some circumstances it may be necessary to undertake a tenant check. This has not cost for tenants.

We do ask tenants to provide any information requested by our partner Quota Rent, who undertake the checks for us.

The quicker you provide the information requested, the quicker we can approve your booking.

If a tenant loses one or more keys to the building, apartment or room, she must pay the cost of replacing them. The cost of replacing the keys is stated in the rental contract. If a tenant leaves a key in the lock of a room or apartment from the inside, thus preventing the door from being opened from the outside, the cost of calling the locksmith will be borne entirely by the tenant, who must pay the cost directly to the locksmith. The other tenants of the apartment will not be responsible for this cost. If a tenant leaves a key in the lock of a room or apartment from the inside, thereby preventing the door from being opened from the outside, the cost of calling a locksmith will be borne entirely by the tenant, who must pay the locksmith directly. The other tenants in the apartment will not be responsible for this cost.

The single rental price includes:

A superbly fully furnished and equipped private bedroom and great shared spaces in the apartment and in the building common areas

Our rental prices are all-inclusive. Peace of mind for her!

24/7 helpHER hotline – when you a helping hand for emergencies

Unlimited super-fast free 1GB Wi-Fi

The rent includes up to €30 per month for utilities. During the summer months, an additional deposit for air conditioning applies (depending on the property).

All taxes and expenses included

Limpieza semanal de las zonas comunes de los apartamentos Urban Citizens Living

All maintenance and facility management services

For all Urban Citizens Living units, there is an app that tenants can download and use to report issues in their apartment, take advantage of special offers and services available exclusively to building tenants, including tenants themselves, and access many other benefits and useful tips.

Our co-living manager is available for any questions or help.

 

We will return the deposit subject to the Terms and Conditions of the rental contract between 31 and 62 days after your departure and once we have verified that there was no damage to your room or apartment and that you have followed and respected all the Rules and Regulations during your stay. The deposit and deposit of expenses will be returned net of the bank transfer expenses that will be borne by the tenant (in case of transfers outside the EU).

To make your reservation, you will need to select and pay for the Admin Fee rental service package and, depending on your stay dates, pay a summer supplement utility deposit as follows:

  •  May eur 50
  •  June eur 75
  •  July eur 75
  •  August eur 75
  •  September eur 75
  •  October eur 50

This summer supplement is payable in advance based on the period of your booking.

We will return the unused portion of your utility a/c supplement once we have received the actual meter readings for the period of your stay. This can take up to 120 days in some cases.

The Admin Fee costs 300 euros (VAT included) and includes the following:

  • The rental contract
  • 2 sets of bedding, sheets, duvet sets, pillows, towels, and a bathrobe (owned by Urban Citizens Living made available to the Landlord for the duration of the lease agreement).
  • Registration Procedure*.
  • Support with the appointment “Cita Previa para el NIE o TIE” **
  • Member of our exclusive SWITCH program (Urban Citizens Living room-sharing tool – ask for details)

* Registration: Upon arrival, our team will guide you through the process and provide you with the necessary documents to complete your registration. To register at your selected Urban Citizens Living location, you must have made a reservation for at least 6 months.

You will need the Empadronamiento to access public services, to request a TIE or NIE and to open a bank account. Given the very long waiting lists to get appointments, it is recommended to request the Empadronamiento as soon as possible.

** Urban Citizens Living works with a specialized company that offers various packages to help you obtain your NIE or TIE. If you need assistance obtaining your NIE or TIE, please request this service when you confirm your reservation, and we will ask the specialized company to contact you to begin the process.

Admin Fee ‘add-ons’ (coming soon!)

You can add any of the following add-on services when you make and pay for your booking confirmation:

  • Rental of secured room wall safe for your own room: eur 10/month
  • Rental of additional furniture and equipment for your room and apartment
  • Weekly or bi-weekly cleaning of your own room: eur 20/single clean
  • Personal items home insurance (subject to insurer approval)
  • ½ day (3 hours) helpHER city orientation tour: eur 60

At Urban Citizens Living, we really care about the environment, and we want our guests to care too!

That is why your monthly rent includes a 30-euro monthly utility allowance that covers your water, electricity, hot water, and gas (if applicable) usage. This 30-euro/month allowance does not include the use of air conditioning (A/C) during the months of May through October.

A supplementary air conditioning deposit for the summer month is payable at the time of booking and applies to the summer months corresponding to your stay.

We will refund the unused portion of your air conditioning supplement once we have received actual meter readings for the period of your stay. This can take up to 120 days in some cases.

The utility allowance is a monthly amount and is included in the rent you pay, and is pro-ratered for the number of days you occupy your room in the apartment.

 

If a tenant is absent from the room or apartment for any period of time during the lease, she will remain responsible for the cost of utilities consumed in excess of the 30 EUR included in her rent, regardless of the length of her absence. The standard allocation for any excess consumption will apply.

Once your booking request is accepted, you will need to confirm your reservation by paying the deposit and Admin Fee you have selected.

Payment method:

  • Transferencia bancaria: te facilitaremos los datos de la cuenta bancaria de Urban Citizens Living. Recuerdes que requerimos que el monto total se transfiera a nuestra cuenta, así que asegúrate de marcar la casilla que dice que eres responsable de todos los costos de la transferencia bancaria cuando realice la transferencia.

The options to pay your rent and additional costs are as follows:

Rental contracts - up to 3 months long

For rental contracts up to 3 months in duration, the total amount of rent must be paid in advance and in addition to the habipak and any summer utility supplement deposits. Any rental payment paid by the Tenant in advance for the whole period of the stay is strictly non-fundable in the event of a booking cancellation.

Advance payment – 12 months

For bookings of at least 12 months which are paid in advance, we will apply a 5% discount to the total rent amount. This is only applicable to the rent amount and not utilities or any other add on costs. Any rental payment paid by the Tenant in advance for the whole period of the stay is strictly non-fundable in the event of a booking cancellation.

Advance payment - any period longer than 1 month

Any rental payment paid by the Tenant in advance for the whole period of the stay is strictly non-fundable in the event of a booking cancellation.

Monthly payments

When you sign the rental agreement (online) You can pay in two ways:

  • Transferencia bancaria: Te facilitaremos los datos de la cuenta bancaria de Urban Citizens Living. Recuerda que requerimos que el monto total sea transferido a nuestra cuenta, así que recuerda asegurarte de marcar la casilla que dice que eres responsable de todos los costos de la transferencia bancaria cuando realizas la transferencia
  • Domiciliación bancaria: para los titulares de cuentas bancarias de la UE, también puedes optar por pagar mediante domiciliación bancaria. Deberás firmar un formulario de débito directo que autorice expresamente a Urban Citizens Living a cargar en tu cuenta bancaria las facturas y los cargos relacionados con tu alquiler, incluido el costo de los Servicios Adicionales, y cualquier sanción y penalización que se identificará como tal en la domiciliación bancaria proporcionada por el arrendatario a Urban Citizens Living en la fecha de inicio del arrendamiento. Esto se firma cuando firma el contrato de arrendamiento. Si proporcionas a otra persona como garante, debemos proporcionarnos los detalles del garante para incluirlos en el contrato de alquiler.

To open a Revolut bank account, use this link https://revolut.ngih.net/c/3072577/1174350/9626

The last 2 months rent payments of the Lease Agreement must be paid by bank transfer only.

 

You will need to sign the rental agreement before you move in. This is done online via Signaturit.

Remember that the first month’s rent (or the full rental amount for stays up to 3 months) needs to have already been transferred to our bank account before you are provided with the keys to the apartment and your room.

Reservations up to 3 months
  • If you cancel after paying the full rent, the rent paid will not be refunded. The security deposit and the additional expenses will be refunded between 30 and 60 days from the scheduled start date of the contract.
  • If you cancel without having paid the full rental amount, you will lose the deposit and any additional expenses paid, and no amount will be refunded.
Reservations of more than 3 months
If you cancel before your check-in date, the following conditions apply:
  • The deposit is retained if more than 90 days' notice is given.
  • Between 30 and 89 days before the start date, the deposit is retained and 1 month's rent is charged.
  • With less than 30 days' notice, the deposit is retained and 2 months' rent is charged.
In cases where a refund is due, the deposit is returned between 30 and 60 days from the scheduled start date. If the stay did not take place, the supplemental expenses are refunded in full.
Once the stay has begun:
  • For contracts of up to 3 months, the rent is paid in advance and cancellations and refunds are not permitted. The security deposit is returned between 30 and 60 days after departure, provided there is no damage or loss, and the utilities surcharge is adjusted according to consumption.
For contracts longer than 3 months, if early termination is requested:
  • If you give 90 days or more notice, the penalty is 2 months' rent or 30% of the outstanding amount of the contract, whichever is higher.
  • If you give less than 90 days' notice, the penalty is 3 months' rent or 50% of the outstanding amount of the contract, whichever is higher.
  • The penalty must be paid before formalizing the departure.
In these cases, the deposit is returned between 30 and 60 days after the effective departure date, once the condition of the room has been checked, and the supplement is adjusted when the complete invoices for the period are received and it is verified that there is no overconsumption.

• Los inquilinos que llegan antes de la hora de disponibilidad de la habitación pueden dejar sus maletas en el piso antes de que las llaves de su habitación estén disponibles. En caso de dejar bolsas en las zonas comunes del piso, los inquilinos lo hacen bajo su propia responsabilidad y Urban Citizens Living no se hace responsable de ninguna pérdida o daño.

• Early check in (de 08.00ha 09.00h) y late check in (de 19.00ha 21.00h). Arrivals and arrivals on weekends will have an extra cost of 50 €.

The last day of your rental contract, you will need to leave your bedroom before 10.00h. In case you need to stay longer, just let us know.

Arrivals after 21.00h are not permitted.

Arrivals will be scheduled through by email to you. If you have any questions, you can always contact us by email or phone.

It is necessary and very important that you send us your arrival information at least one month in advance so that our team can organize everything.

Remember that you must make all your payments before your check in order to receive the keys to your apartment and room.

Departures must also be confirmed one month in advance.

Failure to confirm departures within the one-month deadline will result in the forfeiture of the booking deposit.

 

If you arrive:

  • Between the 1st and the 12th day of each month, you will need to pay the complete month.
  • Between the 12th or the 20th day of each month, we will discount you 10% of your rent for the first month.
  • The 20th of the month or later, you will pay per day. The price per night is 40€/person.

If you leave:

  • Between the 1st and the 12th day of each month, you will pay per day. The Price per night is 40€/person
  • Between the 12th and the 20th day of each month, we will discount you 10% of your rent for the last month.
  • The 20th of the month or later, you will need to pay the complete month.

The utility allowance of eur 50 per month and is not subject to any reduction as a result of arriving after the 1st of the month or departing before last day of the month.
You can do all your payments online using the links we will provide you by email bank transfer.

In case you pay by bank transfer or similar the amount of the payment must be exact, and the transfer costs must be assumed by the applicant. Transfer should indicate the name and last name of the tenant.

The minimum stay is 3 months, and the maximum stay is 12 months. For stays shorter than 3 months but of at least 1 month will be considered subject to availability. You can always extend/renew your rental contract in case you want to keep enjoying and incredible life experience.

La lista de inventario está incluida en tu contrato de alquiler. El día de tu llegada, verifiques que todo esté según la lista de inventario. Si deseas hacer una observación sobre el inventario, debes hacerlo por correo electrónico o mediante la aplicación Urban Citizens Living dentro de las 24 horas posteriores a tu llegada.

All our apartments accept the registration (empadronamiento) of all its Tenants. The requirement to be able to do the registration is that the rental contract is for at least 3 months. These 3 minimum months of stay in case of registration, are mandatory and cannot be reduced in any case. The registration process is carried out by the tenant.

Urban Citizens Living proporcionará al inquilino los documentos necesarios para empadronarse. Será la responsabilidad del inquilino pedir cita con el Ayuntamiento.Solicita tu inscripción lo antes posible para que nuestro equipo tenga tiempo de preparar los documentos.

The registration date can never be prior to the starting date of the rental contract.

Ofrecemos apartamentos de 4 a 9 dormitorios. Todas nuestras viviendas Urban Citizens Living están totalmente amuebladas y equipadas con todo lo necesario durante tu estancia. Encontrarás una habitación con una cama cómoda, mesa de noche o estante, un área de trabajo con escritorio, silla y lámpara de escritorio, armario y sistema de calefacción (y en algunas casas también hay aire acondicionado). Cada habitación es especial para nosotros, y encontrarás extras en cada uno. Puedes consultarlos en nuestra web.

All our apartments have a kitchen that is completely equipped, a comfortable living area with sofas and big tables to enjoy your stay with your flatmates and at least, one complete bathroom with shower or bathtub. On average we have two bathrooms per 4 bedrooms, but this can change depending on the property. Please check each property to see the bathroom ratio per number of tenants.

Each apartment is as unique as you are, and you will find different extra commodities in each one, check all information about each home on our website.

En algunas propiedades Urban Citizens Living, también proporcionamos trasteros para objetos personales, bicicletas, etc. Esto es gratuito.

You must be 18 years old to apply for a bedroom with us.

Unfortunately, we do not accept couples or families.

Some of our apartments offer a pet friendly double room with a minimum stay requirement and strict pet housekeeping rules.

Yes, you can have visits during the daily hours (10:00 to 22:00h). You will always be responsible of the behaviour of your visitors and the damages that they can cause. If you wish to invite a male guest, you must ask your fellow Urban Citizens flatmates if they are ok with having a male visitor (male guests are forbidden from staying the night).

  • You may host one guest per month, who may stay in your room for up to 3 consecutive nights at no cost, provided you first obtain authorization from the Urban Citizens Living team via email at booking@urbancitizensliving.com.
  • They can stay free of charge but they must pay a daily expenses fee of 5 euros (during the months of November to April) and a daily fee of 10 euros (during the months of May to October) which will contribute to the flat's expenses. This must be paid by bank transfer before the arrival of the guest.
  • La huésped puede quedarse 4 noches consecutivas adicionales (un total de hasta 7 noches) sujeto a la aprobación de las compañeros de piso y la aprobación por correo electrónico de Urban Citizens Living.
  • The additional nightly rate is 30 EUR/night, plus daily charges of 5/10 EUR.
  • This must be requested via email prior to the guest's arrival and paid for in advance.
  • There is an inflatable bed, a duvet and a pillow included in the price and available in each apartment.
  • Each tenant already has two sets of sheets and towels, so she can use one set for the guest during her stay.
  • Guest nights are subject to the house rules.
  • Dado que los baños son compartidos, solo puede quedarse una huésped por apartamento a la vez. Los inquilinos deben obtener el acuerdo de todos tus compañeros de piso y Urban Citizens Living antes de solicitar una estadía.
  • Having guests in the apartment without permission or authorization from Urban Citizens Living will result in a penalty of €100 per night per guest.
 

Take a virtual room tour on our website. Explore each apartment’s section to discover the rooms and common areas

You can always send your questions to our Booking Manager at booking@urbancitizensliving.com or booking@urbancitizensliving.com, and we’ll get back to you within 24 hours.

To protect the privacy of our current tenants, you can take a virtual tour on our website. Visit each apartment’s section to explore the rooms and common areas.

You can write your questions or concerns to our Reservations Manager at booking@urbancitizensliving.com or booking@urbancitizensliving.com.

Cuando hay un intervalo entre las reservas de una habitación en tu Urban Citizens Living, te ofrecemos la posibilidad de invitar a una familiar o amiga a pasar unos días totalmente gratis. La estancia no tiene ningún coste aunque, como inquilino del familiar/amigo, deberás pagar una contribución diaria de gastos de 5 euros/día durante los meses de bajo consumo (noviembre a abril) y de 10 euros/día durante los meses de alto consumo. meses (de mayo a octubre), así como un cargo por limpieza final de la habitación de 25 euros. Este deberá pagarse antes de la llegada del familiar/amigo. Las habitaciones disponibles se ofrecen por orden de llegada y de forma equitativa entre los inquilinos de los apartamentos. El Inquilino también es responsable de todos los posibles daños o pérdidas causados por su familiar/amigo como si ellos mismos estuvieran ocupando la habitación.

Subject to availability and only in specific properties.

Depending on the property, there may be parking available for cars, motorbikes, and bicycles. Ask if parking is available at your selected property and ask for prices.

Parking for cars and motorcycles is on a first-come, first-served basis and cannot be guaranteed for all apartment occupants

Urban Citizens Living is an all-female living environment. In all our apartments, you’ll share with master’s students, young professionals, digital nomads, and freelancers—generally between the ages of 20 and 35—from all over the world, all with a profile very similar to yours.

Si quieres información más concreta sobre quiénes serán tus Urban Citizens Living co-livers, no dudes en preguntar en cualquier momento a nuestra Booking Manager y ella te proporcionará información no confidencial para que te hagas una idea de quiénes serán tus próximos compañeros de piso.

You can write to us at booking@urbancitizensliving.com

Por supuesto, puedes cambiar tu habitación o apartamento tantas veces como quieras a cualquiera de nuestras propiedades Urban Citizens Living.

The fee for changing the room is €100 and will always depend on whether the room is available.

 

En ciertas circunstancias, Urban Citizens Living pueda exigir al inquilino cambiar habitación en otro piso, pero siempre en el mismo edificio. Este pudiera ocurrir en unas o más de las siguientes circunstancias:

  • That the number of occupied rooms in an apartment does not reach an occupancy of 50% of the total number of rooms in the apartment.
  • That the apartment needs urgent repairs and/or maintenance
  • For health and safety reasons
  • Due to disruptive behaviour and/or incompatibility of one the Tenants at the request of her co-tenants of the same apartment or at the direction of the Landlord.

Dependiendo de la propiedad, puedes utilizar la aplicación Urban Citizens Living y/o ponerte en contacto con tu administrador de Urban Citizens Living Co-living y un equipo de mantenimiento acudirá al apartamento para solucionar cualquier problema. Lo único que necesitaremos de ti es una explicación detallada de cuál es el incidente y fotografías en las que te identifiques lo mejor posible. Esto nos ayudará a identificar mejor el tipo de incidencia y solucionarla lo antes posible.

Despite we are sure that you will collaborate taking out the trash daily, using the dishwasher, that you will have your bedroom very neat and will keep all common areas clean and tidy after using them, there is a weekly cleaning service of the common areas included on your monthly bill. In case you need it, we have extra cleaning services for your private bedroom, just ask us. We will check the tidiness and cleanliness of your room from time to time. We will always check with you before we do.

Keeping tidy and clean the apartment you are living in is your priority. Whist we provide weekly cleaning of the common areas and bathrooms, it is your responsibility and duty to maintain and keep clean the following:

All shower, bathtub, wash basin and bidet drain outlets must be kept permanently clear of hair. Please make sure that hair does not collect and block the drains. Should a blockage occur due to hair clogging the drains, we will pass on the charge of the plumber to the tenants occupying the apartment at the point of time of the drain blockage

  • The kitchen oven, stove and microwave must be kept clean and free of grease and dirt. Should we find that they are not being kept clean, we shall proceed to clean them, and the cost of the cleaning will be passed onto to the tenants occupying the apartment
  • The dishwasher must be kept clean and kept filled with dishwasher salt. Should we find that it is not being kept clean, we shall proceed to clean it, and the cost of the cleaning will be passed onto to the tenants occupying the apartment
  • The washing machine must be kept clean and the detergent trays clean and without hardened detergent residue. Should we find that it is not being kept clean, we shall proceed to clean it, and the cost of the cleaning will be passed onto to the tenants occupying the apartment

Urban Citizens Living avisará al inquilino una semana antes por email que está acercando la fecha de su salida. El el día de la salida y en el horario establecido que debe ser siempre antes de las 10h, se hará una inspección de la habitación para comprobar que la habitación se devuelve en las mismas condiciones que se encontraba en el momento de la entrada de el inquilino (según las fotos del inventario y el listado del inventario mismo, sea de la propia habitación que de las zonas comunes (muebles, herramientas, equipamientos etc.). El inquilino está obligado a hacer lo siguiente:

  • Hand over your room in the same state of cleanliness that was delivered to you at the time of your entry. If the room is not returned in the same state of cleanliness at the time of entry, there will be a charge of eur 50 for cleaning said room.
  • Leave the 2 sets of sheets, pillow cases and towels and the bathrobe, folded and visible on top of the bed.
  • Leave the pillow, the main blanket and the small blanket folded on top of the drawers.

Urban Citizens Living no es un hotel o un hostal donde vivirás con viajeros que van y vienen a diario. Vivir en un Urban Citizens Living co-living significa vivir en comunidad, compartir una experiencia de vida con personas de todo el mundo que se instalan en Barcelona por un periodo de tiempo para realizar su día a día.

Por supuesto, si eliges alojarte en una habitación compartida pero no tienes con quién compartir esta experiencia, encontraremos la compañera perfecta que mejor se adapte a ti. Por supuesto, en un Urban Citizens Living esto siempre significará otra compañera de habitación.

The Urban Citizens Living team is available both in person and online. If you prefer to meet in person, you can request a meeting with the Operations Manager. Please schedule an appointment by email at booking@urbancitizensliving.com or via WhatsApp.

La seguridad personal de nuestros residentes Urban Citizens Living es primordial para nosotros. Si te encuentras en una situación difícil en la que crees que tu seguridad personal está en riesgo o si tienes alguna otra inquietud con respecto a tsu seguridad personal, proporcionamos a cada una de nuestras residentes un número de línea directa para usar en caso de emergencia. La línea directa de Urban Citizens Living está disponible de 09:00h a 00:00h.

The Rules and Regulations/Frequently Asked Questions form an integral part of this Rental Agreement.

The Tenant acknowledges that Urban Citizens Living periodically updates its Rules and Regulations/Frequently Asked Questions. The Tenant will be notified of these updated Rules and Regulations/Frequently Asked Questions via email and/or when the Tenant accesses their dashboard in the Urban Citizens Living app.

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